IT Help Desk Support Specialist

Every Patient. Every Family. Every Time.

At Mountain Valley, what we do is personal. Personal for those we serve and personal for us. Every day we stand shoulder to shoulder with individuals facing the most daunting challenge they will ever face – a serious, or even a terminal, illness. We help those with advanced illness cope with their day-to-day struggles, whether physical, emotional, social or spiritual. We also aspire to help our communities better understand end-of-life care. For those of us at Mountain Valley, there could never be a more important or rewarding job.

An Excellent Opportunity

• Respond to client inquiries and technical issues via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide step-by-step instructions and technical guidance to clients to resolve their IT issues.
• Escalate complex issues to the appropriate IT personnel for further investigation and resolution.
• Install, configure, and update software applications and operating systems.
• Maintain accurate records of client interactions, technical issues, and resolutions.
• Collaborate with other IT team members to improve processes and enhance customer satisfaction.
• Participate in the on-call rotation with support team. When on call, be prepared to address technical issues at all times.

• Experience in IT support or help desk roles.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with Microsoft Office Suite and other common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Customer service-oriented mindset with a dedication to resolving client issues promptly and effectively.

If you are passionate about technology and enjoy helping others solve IT challenges, we want to hear from you! Please submit your resume and cover letter detailing your qualifications and why you are the ideal candidate for this position.

At Mountain Valley, we are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills and abilities. Mountain Valley Hospice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws.